For many small businesses, a job interview means a quick chat with the owner over coffee. Unfortunately, this is a terrible way to find the right person for the job. Informal interviews are the kind of interviews where there’s not a lot of structure to the recruitment process. I often…

What is a healthy level of employee turnover? And how does your business measure up? Monitoring employee turnover is one of the easiest, and most informative, metrics to track. If I asked you, ‘what is your employee turnover for the last year as a percentage?’, would you know the answer…

We’ve all seen the boards at retail stores featuring the smiling face of the employee of the month. But do these actually work to motivate and engage employees? In a previous post, I spoke about employee recognition and appreciation, including some statistics and principles to keep in mind. Following that…

It’s completely devastating when your best employee quits. So what can you do if this happens in your business? And how can you stop it from happening again? Whether it’s because of the Great Resignation, the Great Realignment, or it’s just how things are in 2022, a lot of businesses…

Good teams are created by good team development. Here’s how to support your teams through the 5 stages. Every organisation relies on great teamwork and it’s important to support our teams to work together effectively. …

Whether they’re open about it or not, some leaders just aren’t very good at people management, and that can be devastating for the workplace. So what can you do about it? Unfortunately, it’s not uncommon to find a people manager who doesn’t do ‘people stuff’. Often this occurs because organisations…

Shadow values are the secret values that underpin your business. They can be positive or negative. Either way, it pays to bring them to light. Shadow values are the values that lie beneath the surface of a business — and they can be positive or negative. Positive These are the…

What’s the difference between recruitment and HR? It’s true that both are about people. But it’s a bit like the difference between sales and marketing. To be effective, recruitment needs to use marketing strategies. Recruitment ends with onboarding, which is when HR process takes over. …

Good onboarding has been shown to improve employee productivity by 70% and increase engagement by 54%. Set up an easy, standardised onboarding process with these 3 simple tools. A client told me recently that they wanted to build their onboarding like McDonald’s. At McDonald’s, when a new employee needs to…